IT

Support, systems and troubleshooting work

Video demonstrations of common IT tickets and my approach to handling them through Active Directory

Projects

IT ticket troubleshooting

A video based Active Directory support lab. Each recording shows what would happen from the admin side when a user needs account, password, username or shared folder access support.

Windows domain hardening

In progress

This project looks at how a small business Windows domain can be made more secure after it has been set up. I am working on password and account rules, firewall rules, limited user access, and audit logging. I will then test the setup through login attempts, file access checks, Group Policy results, and Windows Event Viewer logs.